Contact Us: Phone: +44(0)3335330633

Delivery Information

We work with a range of suppliers across the globe. Occasionally, there are delays in getting things because of the pandemic, shipment delays and driver shortage, but we try our hardest to delivery on time, every time.

We are proud to offer standard delivery free of charge on all orders in Mainland UK. We are proud to offer free delivery and will always ensure that our loyal customers receive value for money and a quality service.

Ordering from Outside the Mainland UK- If you would like to Order Products for delivery to a location outside the Mainland UK, those Products may be subject import duties and taxes, which are levied when the delivery reaches the specified destination in addition to the actual postage charges. You (and not us) will be solely responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing an Order for delivery to a location outside the UK. Please email us if you are interested to place an order for delivery outside mainland UK.

Delivery Time: Over the past couple of years(COVID-19, BREXIT), we've experienced supply chain issues including difficulty receiving stock from overseas, shortage of haulage staff, and increase in demand for garden furniture! We kindly ask you to be understanding of delays that may occur on both pre-orders and in stock items.

    • In-Stock Items: Lead times vary on all products.  We usually deliver small in-stock items(eg: vases) within 5-7 working days and heavy furniture(eg: coffee tables) within 10-15 working days from the date of Order. Delivery times may fluctuate slightly before or after any estimated windows, so your patience is appreciated during these challenging times. If there is any delay caused, beyond our control, we will keep you updated. 
    • Pre-Order Items: We would like to remind our customers that all pre-order items indicate an estimated period in within which Lilea Living expected to receive the shipment from the supplier.  The stated availability is accurate at the point of viewing and ordering, however, these dates are estimates only and can be subject to change. We work extremely hard to monitor and manage pre-order dates and will inform customers of changes at every possible opportunity. However, Lilea Living cannot be held liable for any delays in delivery of pre-order items, and we would recommend purchasing from available stock if you require the goods within a specified timeframe, due to on-going supply chain challenges. The delivery timeline for the items to reach you would be similar to the in-stock items(stated in the paragraph above) once the products has reached us.

4. Access Restrictions: Please inform us of any delivery or access restrictions, as we may be unable to deliver if you live down a road or driveway that the delivery truck cannot access without causing damage to the truck. If we are not made aware of inaccessible roads in advance, then this could result in a failed delivery charge. With the right amount of planning and resources, we can deliver to many areas and property types, from rural estates to city penthouses. All we ask is that you inform us of the delivery restrictions prior to delivery so that we can make the necessary arrangements.

5. Failed Deliveries: With respect to the delivery of heavy furniture, If you have confirmed your delivery slot but you are unable to accept delivery or know of any reason that may cause you to miss the delivery, you must contact our delivery partner to make them aware of this no later than 48 hours prior to the delivery date. If you do not contact our delivery partner to make them aware of this, and do not accept delivery on the proposed date (due to no fault of Lilea Living or our delivery partner), then a re-delivery charge may be applied to the order, and the second delivery won’t be made until this charge has been paid. If you decide to cancel your order following a failed delivery, then the delivery charge will be deducted from the refundable amount.